FAQs

1. How do I place an order?

Browse our products, add your desired items to the cart, proceed to checkout, fill in your delivery details, and complete your order. If you need assistance, you can also place your order via WhatsApp.

2. Can I order through WhatsApp?

Yes. Simply contact us on WhatsApp, share the product details, and our team will assist you with your order.

3. Can I cancel my order?

Yes. Orders can be cancelled before they are dispatched. Once shipped, cancellation may no longer be possible.

4. Are your products original?

Yes. We only sell 100% genuine and authentic products sourced from trusted suppliers.

5. Are your phones PTA approved?

PTA-approved devices are clearly marked on the product page. If you have any questions about a specific model, please contact us before placing your order.

6. Are Do your products come with a warranty?phones PTA approved?

Yes. Warranty availability depends on the product and brand. Warranty information is mentioned on the respective product page.

7. Which cities do you deliver to?

We deliver across Pakistan through trusted courier partners.

8. How long does delivery take?

Major Cities: 2–4 Business Days
Other Areas: 3–7 Business Days

Delivery times may vary during holidays or due to weather conditions.

9. How much is the delivery charge?

Delivery charges are calculated at checkout based on your location. We may also offer free shipping on selected products and promotions.

10. Can I track my order?

Yes. Once your order is dispatched, you'll receive a tracking number to monitor your shipment.

11. Which payment methods do you accept?

We currently accept:
Cash on Delivery (selected areas)
Bank Transfer
JazzCash
EasyPaisa

Additional payment options may be available at checkout.

12. Is Cash on Delivery available?

Cash on Delivery is available for selected locations and eligible products.

13. Can I return my product?

Yes. Eligible products can be returned within 7 days of delivery if they meet our Return Policy.

14. Which products cannot be returned?

Products that are:
- Damaged due to misuse
- Missing original packaging
- Missing accessories
- Physically damaged after delivery
- Marked as Final Sale
are not eligible for return.

15. How long does the refund process take?

After your returned item is inspected and approved, refunds are typically processed within 5–10 business days.

16. What should I do if I receive a damaged product?

Contact us immediately through WhatsApp or email within 24 hours of delivery. Please provide your order number along with clear photos or videos of the product and packaging.

17. What if my package is missing an item?

Notify our support team within 24 hours of receiving your package so we can investigate and resolve the issue promptly.

18. Do I need an account to place an order?

No. You can check out as a guest, but creating an account allows you to track orders, save your wishlist, and manage your purchases more easily.

19. I forgot my password. What should I do?

Click the "Forgot Password" link on the login page and follow the instructions to reset your password.

20. How can I contact Butt Mobiles Hub?

You can reach us through:
- WhatsApp (Fastest Response)
- Phone Call
- Email
- Contact Form

Our support team is available during business hours to assist you.

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