We are here to help with your order

Once your order has been dispatched, we’ll send your courier tracking number to your registered Email Address and WhatsApp Number. You can then track your shipment directly through the courier’s website.

If your order hasn’t been dispatched yet, simply contact our support team via WhatsApp, phone, or email. We’ll be happy to provide you with the latest update.

Orders are typically delivered within 2–5 business days after dispatch, depending on your location. Delivery times may vary during holidays or due to unforeseen courier delays.

We work with trusted courier partners across Pakistan, including Leopards Courier, TCS, M&P, Trax, and Call Courier. The courier is selected based on your delivery location and availability.

Tracking numbers are sent only after your order has been dispatched. If you believe your order has already been shipped but you haven’t received your tracking details, please contact our support team.

Yes, but only if your order has not been dispatched. Please contact us as soon as possible, and we’ll do our best to update your delivery information.

Orders can be cancelled before they are dispatched. Once the order has been shipped, cancellation may not be possible. Please contact us immediately if you wish to cancel your order.

To help us assist you quickly, please have any of the following ready:

• Order Number
• Phone Number used during checkout
• Full Name
• Email Address (if available)

Yes. Important updates, including your courier tracking number after dispatch, will be shared with you on WhatsApp. You’ll also receive updates via your registered email address.

If your estimated delivery date has passed or your parcel appears delayed, please contact our support team via WhatsApp, phone, or email. We’ll coordinate with the courier and provide you with the latest update as quickly as possible.