Last Updated: July 2026

At Butt Mobiles Hub, customer satisfaction is our priority. We want you to shop with confidence, knowing that we’re here to assist you if you receive a damaged, defective, or incorrect product. Please read our Refund & Return Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.
  • You receive the wrong item.
  • The product has a manufacturing defect.
  • The item is unused, unopened, and in its original condition.
  • The return request is submitted within 7 days of receiving your order.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, negligence, or accidental damage.
  • Products without the original packaging, accessories, or invoice.
  • Products with broken warranty seals.
  • Software, gift cards, or digital products.
  • Clearance or Final Sale items.

Return Process

Step 1 – Submit a Request

Contact our support team via WhatsApp, phone, or email within 7 days of receiving your order.

Step 2 – Provide Details

Please share:

  • Order Number
  • Product photos
  • Photos of the packaging
  • A brief description of the issue

Step 3 – Inspection

Once we receive your request, our team will review the information and provide instructions for returning the product.

Step 4 – Resolution

After inspecting the returned item, we will approve either:

  • A replacement
  • A refund
  • Store credit (where applicable)

Refund Policy

Refunds are issued only after the returned product has been inspected and approved.

If your refund request is approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing may take 5–10 business days, depending on your bank or payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

If the return is due to:

Our mistake

  • Wrong product delivered
  • Defective product
  • Damaged item during delivery

We will cover the return shipping charges.

For other eligible returns, the customer may be responsible for the return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

  • Notify us within 24 hours of delivery.
  • Do not use the product.
  • Keep the original packaging.
  • Share clear photos with our support team for quick assistance.

Exchange Policy

Eligible products may be exchanged for:

  • Manufacturing defects
  • Wrong item delivered
  • Damaged products

Exchanges are subject to stock availability.

If the requested product is unavailable, a refund or alternative product may be offered.

Order Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will follow the standard return process if eligible.

Warranty Products

Products covered by an official manufacturer warranty should be claimed through the respective authorized service center unless otherwise advised by our support team.

Products covered under a shop warranty should be returned directly to Butt Mobiles Hub.

Important Notes

  • Returned products must be securely packed.
  • Original accessories, manuals, invoices, and packaging must be included.
  • Products that fail inspection may be returned to the customer without a refund.

Need Assistance?

If you have any questions regarding refunds or returns, our customer support team is ready to help.

📱 Chat on WhatsApp 0324-4988025

📞 Call Us 0324-4988025

📧 Email Us contact@buttmobileshub.com